SHIPPING

Shipping Policy

Thank you for shopping with ASAI. Below you’ll find information about order processing, shipping, and delivery.

1. Order Processing

Orders are processed within 1–3 business days, excluding weekends and holidays, after you receive your confirmation email. You’ll receive another email notification once your order has shipped.

During high-volume periods, such as holidays or new product launches, processing may take slightly longer. We appreciate your patience and understanding.

2. Domestic Shipping

We ship from Ontario, Canada. Our domestic shipping region is Canada.

Available shipping methods and costs are shown at checkout.

Standard Shipping: $15 CAD for orders under $100 CAD; FREE on orders of $100 CAD or more. Estimated delivery time is 3–5 business days.
Express Shipping: $20 CAD. Delivery estimates are displayed at checkout.

Delivery estimates do not include order-processing time and may be affected by carrier delays, holidays, weather, or other circumstances outside our control.

3. International Shipping

We offer international shipping worldwide. Shipping options, rates, and delivery estimates vary by destination.

For U.S. orders, estimated delivery is 5–8 business days after processing.

Please note that international orders may be subject to import duties, customs fees, or taxes imposed by your destination country. These charges are the customer’s responsibility and are not included in the product price or shipping cost.

Unfortunately, we cannot guarantee delivery times for international orders due to customs clearance processes in different countries.

4. Order Tracking

Once your order has shipped, you’ll receive an email with tracking information. Please allow 24–48 hours for tracking updates to appear after shipment.

5. Lost or Delayed Packages

If your package appears lost or delayed, contact the shipping carrier using your tracking number. If you need further assistance, email asaijewelry1@gmail.com with your order number. We’ll help investigate your shipment.

6. Incorrect Shipping Information

Please double-check your shipping address before placing your order. If you notice an error after checkout, contact us immediately at asaijewelry1@gmail.com. We’ll do our best to update your address before shipment.

7. Shipping Restrictions

We do not ship to P.O. Boxes, APO/FPO addresses, or destinations subject to applicable trade and shipping restrictions.

8. Contact Us

For shipping-related questions or special requests, contact ASAI:
Email: asaijewelry1@gmail.com