REFUND POLICY

Return & Refund Policy

Thank you for shopping with ASAI. We hope you love your jewelry, but if something isn’t quite right, we’re here to help.

1. Returns

We accept returns within 14 days of delivery for most items purchased from our online store. To be eligible, your item must be:

• Unused and unworn
• In the same condition that you received it
• In its original packaging

To start a return, email asaijewelry1@gmail.com with your order number and reason for the return. Once approved, we’ll provide instructions for sending the item back. Customers are responsible for return shipping unless the item is defective or incorrect.

2. Non-Returnable Items

Due to hygiene and safety reasons, certain items cannot be returned, including:

• Earrings and body jewelry
• Gift cards
• Final sale or clearance items

3. Refunds

Once we receive and inspect your returned item, we’ll notify you by email. If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or card issuer. Shipping costs are non-refundable.

4. Exchanges

We do not offer direct exchanges. Please return your purchase for a refund and place a new order for a different item.

5. Damaged or Incorrect Items

Please contact us within 7 days of delivery at asaijewelry1@gmail.com. Include your order number and photos of the item. We’ll replace or refund the item at no cost.

6. International Returns

Eligible items may be returned within 14 days of delivery. Customs fees, import duties, or taxes are non-refundable, and return shipping is the customer’s responsibility.

7. Contact Us

For questions about this policy, contact ASAI:
Email: asaijewelry1@gmail.com